Privacy Policy
A legal disclaimer
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Ander Audio Limited
Last updated: December 2025
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1. Introduction
Ander Audio Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (anderaudio.com), purchase our products, or use our software plugins including Declipsed.
Ander Audio Limited is a company registered in England and Wales.
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2. Information We Collect
We may collect the following types of personal information:
Information you provide directly:
- Name and email address (when creating an account or making a purchase)
- Billing address and payment information (processed securely through our payment providers)
- Communications you send to us (support requests, feedback)
Information collected automatically:
- IP address and general location data
- Browser type and operating system
- Pages visited and time spent on our website
- Referral source
Our software plugins (including Declipsed):
- Our plugins operate entirely locally on your computer
- We do not collect any audio data, project files, or usage telemetry from within our plugins
- License validation may transmit your license key and a machine identifier to verify your license status
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3. How We Use Your Information
We use your personal information to:
- Process your orders and deliver purchased products
- Provide customer support and respond to enquiries
- Send important product updates, security patches, and service announcements
- Verify software licenses
- Improve our website and products
- Comply with legal obligations
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4. Marketing Communications
We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
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5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
- Payment processors (such as Stripe or PayPal) to process transactions securely
- Email service providers to send transactional and marketing emails
- Software licensing services to validate product licenses
All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.
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6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our products and services
- Maintain your account and license records
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
If you request deletion of your account, we will remove your personal data within 30 days, except where we are required to retain it by law.
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7. Your Rights
Under UK and EU data protection laws (including GDPR), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request a copy of your data in a portable format
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at privacy@anderaudio.com.
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8. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
**We use:**
- **Essential cookies:** Required for the website to function properly
- **Analytics cookies:** Help us understand how visitors use our website (e.g., Google Analytics)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
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9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and secure storage of payment information by our payment processors.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
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10. International Transfers
Your information may be transferred to and processed in countries outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
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11. Children's Privacy
Our products and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
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12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
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13. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
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14. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Ander Audio Limited
Email: support@anderaudio.com
Website: anderaudio.com
For data protection enquiries, you may also contact the UK Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk) if you believe your data protection rights have not been respected.